How to Use Purgatory in Luminous

Purgatory is a data cleaning tool in Luminous designed to ensure accurate sales mapping and inventory deductions. This guide provides a step-by-step walkthrough on managing and resolving SKUs in Purgatory effectively.

Step 1: Understanding Purgatory

Purgatory holds sales orders that are not properly mapped to products in Luminous. This occurs when:

• SKUs are unrecognized (not a master SKU or alternate SKU).
• SKUs don’t exist in Luminous.

Without resolving these issues, inventory will not be deducted accurately, and reporting will be incomplete.

Step 2: Accessing Purgatory

1. Go to the Shipping tab in Luminous.
2. Select Purgatory to view stuck orders.
3. Identify SKUs marked in red (unrecognized or unlinked SKUs).

Step 3: Actions to Fix Issues in Purgatory

For SKUs in Purgatory, you can:

• Copy the unrecognized SKU from Purgatory.
• Create the SKU as a new product in Luminous.

• If the SKU exists in another form, add it as an alternate SKU to the corresponding product.

• If the SKU is irrelevant, click the three dots (⋮) next to it.
• Select Settings to ignore patterns or specific SKUs.

Step 4: Cleaning Purgatory

1. Bulk Inline Edit:
   • Click Bulk Inline Edit to load a detailed view of order SKUs.
   • Take one of the following actions for each SKU:
     • Create New SKU: Fill out the required details and save the new SKU.
     • Add as Alternate SKU: Map it to an existing product.
2. Confirm Orders:
   • Review the sales orders.
   • Choose whether to:
     • Deduct inventory numbers.
     • Include or exclude orders from sales reports.
   • Confirm the orders once resolved.
3. Reprocess Orders:
   • Exit the inline edit view.
   • Click the three dots (⋮) and select Automap SKUs and Reprocess Orders.
   • This will clear resolved orders from Purgatory.

Step 5: Alternate Workflow (Optional)

You can use two tabs in Luminous for efficient workflow:

• One tab for Purgatory to review stuck orders.
• Another tab for SKUs to create or map SKUs as needed.

After updating the SKUs, return to Purgatory and resync the orders.

Benefits of Purgatory

• Ensures all sales data from channels is accurately mapped in Luminous.
• Keeps inventory deductions and reporting precise.
• Improves data consistency across your system.

By regularly reviewing and cleaning Purgatory, you can maintain accurate inventory and sales records in Luminous.