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Face-to-face support from real humans who respond in seconds
Running an ecommerce ERP is complex. Important questions need answers fast. For most ERPs, it take days to get a response from an overseas support team. Or you get the basic chatbot that can’t answer complicated questions. Luminous is different. We provide real-time support where you can share your screen, ask questions, and get help from a real human for anything you need—in seconds.
Brands that love Luminous
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Fast support
from real US-
based humans
- Luminous responds to any question within seconds, no matter how complicated.
- Our team is made up of US-based experts who can give you the help you need.
- We’re available immediately during business hours, or respond first thing the next day to after hours questions.
The support you
need, how you need it
- For complicated questions, join us on Facetime, share your screen, and we’ll work through it together.
- For quick answers, we can do an audio-only call or live chat session (with a real human, not a bot).
- We never leave you hanging. Every question gets answered ASAP.
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We’ll even teach you how to be a Luminous pro
- Need a report built? We’ll help you build it and make sure you know how to use it.
- Struggling with a certain feature? We’ll teach you how to use it faster and better.
- Have a new employee? We’ll help you train them and get them up to speed.
Take Luminous for a test drive.
