Face-to-face support from real humans who respond in seconds

Running an ecommerce ERP is complex. Important questions need answers fast. For most ERPs, it take days to get a response from an overseas support team. Or you get the basic chatbot that can’t answer complicated questions. Luminous is different. We provide real-time support where you can share your screen, ask questions, and get help from a real human for anything you need—in seconds.

TRUSTED BY hundreds of LEADING BRANDS

Fast support from real US-based humans

Lumunous responds to any question within seconds, no matter how complicated.

Our team is made up of US-based experts who can give you the help you need.

We’re available immediately during business hours, or respond first thing the next day to after hours questions.

The support you need, how you need it

For complicated questions, join us on Facetime, share your screen, and we’ll work through it together.

For quick answers, we can do an audio-only call or live chat session (with a real human, not a bot).

We’re available immediately during business hours, or respond first thing the next day to after hours questions.

We’ll even teach you how to be a Luminous pro

Need a report built? We’ll help you build it and make sure you know how to use it.

Struggling with a certain feature? We’ll teach you how to use it faster and better.

Have a new employee? We’ll help you train them and get them up to speed.

Let’s make implementation the easiest part of your ERP.