Luminous Implementation: Goldie Locks
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- Luminous: In-Person Implementation for a Smooth Inventory Management Takeoff
- Why In-Person Implementation Matters
- Goldie Locks: A Perfect Fit for Luminous
- The Goldie Locks Implementation Journey
- The Benefits of In-Person Implementation
- Goldie Locks' Experience
- The Luminous Difference
Luminous: In-Person Implementation for a Smooth Inventory Management Takeoff
Hey everyone, it's Josh Sanders, Head of Accounts at Luminous! Today, we're taking you behind the scenes of an in-person implementation at Goldie Locks in St. George, Utah, a company experiencing explosive growth.
Why In-Person Implementation Matters
Implementing an ERP system can be a real challenge. At Luminous, we believe in a hands-on approach. Before every visit, we ensure a strong foundation:
- Data Collection: We load the SKU catalog and suppliers into Luminous and connect the client's sales channels. This sets the baseline, so the on-site time goes to workflows instead of data entry.
- Preparation Time: We usually aim for one to two months of prep, depending on how quickly the client can dive in. If we can do it in a couple of weeks, that's ideal.
Goldie Locks: A Perfect Fit for Luminous
Goldie Locks, a company handling their own fulfillment, is scaling rapidly. This growth brings new complexities, including:
- Multiple Sales Channels
- Forecasting and Demand Planning Challenges
- Financial Tracking Needs
Luminous is the perfect solution for their needs:
- Comprehensive Support: Many systems get clients 60–70% of the way. We stay hands-on until implementation reaches 100%.
- Focus on the Entire Supply Chain: We start at the beginning of the supply chain with forecasting and purchasing, then work our way down to fulfillment.
The Goldie Locks Implementation Journey
Here's a glimpse into our in-person experience with Goldie Locks:
Day 1: We reviewed the implementation flow and worked through purchasing and other areas of the software with the team.
Day 2: Josh walked the team through production and how it works inside Luminous.
The Benefits of In-Person Implementation
The in-person approach offers several advantages:
- Strong Communication: We foster clear communication and collaboration.
- Personalized Experience: Your specific needs are addressed, ensuring a perfect fit.
- Streamlined Process: We work through every pinch point in the process, from beginning to end.
Goldie Locks' Experience
Goldie Locks was started by the founder of Invisible Bead Extensions. They moved fulfillment in-house from a 3PL to get more control, and the team is thrilled with the in-person implementation:
- Enhanced Customer Experience: They gain greater control over packaging and personalization.
- Scalability and Growth: Luminous provides the tools to support their ambitious goals.
- Data-Driven Decision Making: They'll have reliable data for informed decision-making.
The Luminous Difference
Luminous goes beyond software!
- Fun and Engaging Team: We make the implementation process enjoyable.
- Quick Turnaround: Our team gets things done efficiently.
- Comprehensive Support: We're with you every step of the way.
Ready for a smooth inventory management takeoff? Join Luminous and experience the power of in-person implementation. Book a free demo today!
Video transcript
Heading to St. George
Josh Sanders: Hey, what's up guys, this is Josh from Luminous. Follow along with us on our in-person implementation at Goldie Locks, down in St. George. Let's go!
Why in-person implementations
Josh Sanders: I think I'm coming up on 30 or 40 implementations. It's a lot. I love the in-person ones. It's really helpful to be able to collaborate, get boots on the ground, and make sure that we roll out a good solution.
Implementing an ERP is super tough. I'm not going to sugarcoat it. It's hard. It's really hard.
Setting the baseline before the visit
Josh Sanders: Prior to any in-person visit, what we like to do is get all sorts of data collected. We get the SKU catalog into Luminous, get all the suppliers in there, and make sure all their sales channels are connected. Setting that baseline before we go down in person is huge.
We usually shoot for between a month and two months, but it also depends on how willing the client is to dive in. If we can do it in a couple of weeks, that's ideal.
Why Goldie Locks is a great fit
Josh Sanders: Goldie Locks is a great fit for Luminous. They do in-house fulfillment, and they're scaling like crazy. Scaling like crazy introduces a lot of new complexity in their supply chain: new sales channels, and they need more visibility into forecasting, demand planning, and tracking their financials.
I personally like to start at the beginning of the supply chain, with forecasting and purchasing, and then work our way down to fulfillment. I feel like a lot of systems in our space will get clients around 60 or 70% of the way, but we're super hands-on. We want to get implementation all the way to 100%.
Day one and day two
Luminous team: Yesterday we got here and went over the implementation flow and how we're going to handle things. We got a lot of the purchasing and other areas of the software figured out with the team, and as you can see, today Josh is going over production and how it's going to work inside of Luminous.
The Goldie Locks story
Goldie Locks team: So far it's been great. I love the communication.
Goldie Locks got its start from the founder of Invisible Bead Extensions. She had this idea for shampoos and conditioners. We wanted more control over the overall customer experience and the packaging. We were using a 3PL at the time. Being a third party, they were getting the job done, but there was no personalized experience there, especially with customer service.
The intent is to scale. The intent is to grow, to streamline our processes, and to have foolproof data that we can rely on.
The in-person experience
Goldie Locks team: We can't say enough how much we appreciate that you're standing here.
Josh Sanders: You are welcome. You guys are fun to hang out with too.
Goldie Locks team: It comes with a personality!
Goldie Locks team: This has been amazing. We've been able to bounce ideas around, strategize, and talk over every single pinch point we had in our process, and work through it from beginning to end. After thousands of hours, pages, and reviews, and after witnessing terrible implementations, they sold me on in-person implementations. The tech stack looks amazing. It took us less than a week, and they were here.
Getting to the finish line
Josh Sanders: The team is awesome. We got a ton done. We have a couple more things to do to get us to the finish line, but I'm super excited with where we're at. We went over everything from forecasting and purchasing to inventory management, all the way up to what they do for fulfillment in their warehouse. Like I said, we're getting super close to the finish line.
Thanks for following along. Until next time, we'll see you!