How RackShip Fulfillment Gained 28 More Days With Luminous

If you could free up a month of time in your business operations, what would you do with it? RackShip, a company that produces and whitelabels supplements, dropshipping, and retail fulfillment, was able to eliminate four weeks waiting for a problem to be solved by switching to Luminous. 

Previously, almost everything that RackShip did was through manual processes. The company also struggled with multiple accounts and expensive consultants to solve problems. Many businesses that rely on spreadsheets and manual operations have 42 percent more human errors than those that automate their processes. These numbers can be costly for a business that specializes in shipping solutions. 

RackShip offers quality assurance, management consulting, and audit and evolution, aiming for flawless delivery of nutra products–health supplements and protein powders. For RackShip, timely delivery served as the main focus of their work. 

With more than 1,000 packages shipping per day, RackShip quickly accumulated hundreds of spreadsheets. Employees complained about the lack of visibility and clunky, painful processes that slowed the work day. 

Furthermore, when RackShip looked into a solution for this problem, the first choice required that employees train and onboard into a new system. It took up to four weeks to solve any problems with this system, due to lack of customer support. Frustrated, the team spent $500 an hour on an expensive consultant to see if they could resolve the problem on their own.

When RackShip took on Luminous, the company instantly took advantage of these features to help save them time and money in its day-to-day processes.

• First In First Out (FIFO) Inventory Method
• Purchases all in one place
• Reports for visibility
• Pulling inventory
• Billing

The team at RackShip was able to quickly learn and understand how to use the Luminous software. Customer support was just a phone call away, making troubleshooting and implementation a simple process that was over in a matter of minutes. Furthermore, RackShip no longer had to lean on several different spreadsheets, manual steps, or multiple software accounts to run its business.

RackShip quickly found that Luminous saved them time and money just with its premium customer support. The company also appreciated the following features:

• Customization
• User-friendly system
• The ability to better forecast products with data visibility

The team loved the white-glove support they received from Luminous from start to finish. One employee mentioned that they only needed to call Luminous to receive a solution to a problem within 3 minutes, a drastic improvement over the 28-day wait from the previous software RackShip had invested in. 

For a shipping company like RackShip, accessing data quickly meant the difference between a happy customer and a customer waiting on products. Luminous was able to automate processes, generate reports, and save time with premium support and high-level customization. 

Time is a precious commodity for any business, especially when it comes to processes and deliverables. Conserve as much time as you can with Luminous. Schedule a call today for a demo!