How Qualtry Saved 400k+ in 12 Months with Luminous

Could your business use almost half a million dollars in savings? For Qualtry, a D2C brand that sells personalized home decor, gifts, accessories, and apparel, supply chain processes played a huge role in scaling its brand.  As an e-commerce company offering customizable merchandise, efficiency and data visibility were key to retaining customers. 

However, as the company grew–it was named one of the fastest-growing businesses in Utah in 2018–employees struggled to keep processes uniform. The lack of data contributed to the company's overselling and failing to deliver on time. When orders piled up, Qualtry had to invest in emergency air freight shipments, which was costly.

Qualtry specializes in creating personalized gifts across a broad range of categories. They offer customization options for a variety of products, enabling customers to add a personal touch to gifts for various occasions such as weddings, birthdays, and corporate events. Their product lineup includes but is not limited to home decor, kitchenware, apparel, and accessories, all designed to be personalized to the customer's preferences.

“Between the mess of point solutions, Google Sheets, and miscellaneous tools we were using at the time, we were overwhelmed and lacked uniformity.” - Patrick Glenn, Qualtry COO

As Qualtry grew, personalizing products in a complex process became ineffective with the company's multiple tools. Without the ability to view data reports, forecast demand, or manage supplier relationships, Qualtry lost tens of thousands of dollars because of the expensive air shipments that could have been shipped in another fashion. 

Before implementing Luminous, Qualtry utilized several software and tools to manage its supply chain with mixed results.

Once Qualtry implemented Luminous, the company saved upwards of $400,000 a year because employees were better able to improve their processes. Qualtry used Luminous as an all-in-one solution for the following efforts:

• Inventory Reports
• Predict Product Demand
• Manage Suppliers & Shipping
• Supply Chain Management

With this solution, Qualtry could eliminate waste and time spent on ineffective processes. All the data could be accessed in one place, which means the team could look at trends, errors, and immediately address problems before they became too costly. 

Qualtry’s COO Patrick Glenn attested to the efficacy of Luminous, saying that Luminous helped Qualtry with the following:

• Seamlessly Integrate Data
• Competitive Request for Quotation (RFQ)
• Warehouse Management

Luminous helped Qualtry to “make better and smarter decisions that just became obvious.” According to Glenn, Qualtry saw massive savings right away, furthering its efforts to scale the brand and clean up its processes. Glenn estimated the company saved $400,000 because of Luminous

Small, growing businesses need to save as much as they can to put more money towards growth, customer acquisitions, and new products. With software like Luminous, Qualtry was able to reduce financial waste and made back its investment almost immediately. 

Multiple processes are slowing your company down significantly. Dump your old, outdated tools and switch to a one-stop solution today with Luminous! Schedule a demo today!